Branch Service Officer (Bali - Multiple Locations)

Join Security Bank, a leading financial institution committed to excellence in banking and customer service, as our Branch Service Officer in beautiful Bali! This role is perfect for detail-oriented professionals who thrive in fast-paced environments and are passionate about delivering exceptional service to our valued customers. As a Branch Service Officer, you will be the face of Security Bank, ensuring that every customer interaction is smooth, efficient, and memorable.

Security Bank is more than just a bank; we are a community of dedicated professionals who are committed to providing innovative financial solutions and exceptional customer service. Our branches in Bali are vibrant hubs of activity, and we are looking for a talented Branch Service Officer to join our team and help us continue to exceed our customers' expectations.

In this role, you will handle a wide range of banking transactions, from account openings and closures to loan applications and customer service inquiries. You will use our in-house banking software, such as Core Banking System and Customer Relationship Management (CRM) tools, to ensure that all transactions are processed accurately and efficiently. You will also be responsible for maintaining our branches' cleanliness and organization, ensuring that our customers always have a pleasant experience.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by assisting customers with a wide range of banking transactions, including account openings, closures, and loan applications.
• Use our in-house banking software, such as Core Banking System and Customer Relationship Management (CRM) tools, to process transactions accurately and efficiently.
• Maintain the cleanliness and organization of the branch, ensuring a pleasant experience for all customers.
• Promote our products and services to customers, helping them to make informed financial decisions.
• Monitor customer accounts and transactions to ensure compliance with banking regulations and internal policies.
• Collaborate with the branch manager and other team members to ensure that our customers' needs are met in a timely and professional manner.
• Handle customer complaints and concerns, working to resolve them to the customer's satisfaction.
• Participate in training and development programs to enhance your skills and knowledge of our products and services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Banking, or a related field.
• Minimum of 2 years of experience in a customer service or banking role, preferably in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with a diverse range of customers.
• Strong organizational and time-management skills, with the ability to handle multiple tasks and meet deadlines.
• Proficiency in using Microsoft Office Suite and basic knowledge of banking software, such as Core Banking System and CRM tools.
• Ability to work well under pressure and in a fast-paced environment.
• Fluency in Indonesian and English, with the ability to communicate effectively with customers from diverse backgrounds.
• Valid driver's license and ability to commute to multiple branch locations in Bali.

🛠️ Keahlian

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