Healthcare Customer Service Representative (Fresh Grads & Career Shifters Welcome) | Sagility Bali

Launch your rewarding career in healthcare customer service with Sagility, a global leader in business process management specializing in the healthcare industry. We're expanding our team in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung), and we're looking for a Healthcare Customer Service Representative to join our dynamic team. In this role, you'll be the first point of contact for our clients, ensuring their needs are met with the highest level of professionalism and care.

At Sagility, we believe in fostering a culture of growth and innovation. As a Healthcare Customer Service Representative, you'll have the opportunity to work with cutting-edge tools and technologies, including Salesforce, Zendesk, and Microsoft Teams. You'll be responsible for managing client inquiries, resolving issues, and providing exceptional service, all while contributing to our mission of improving healthcare delivery worldwide.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to healthcare clients, ensuring their needs are met with professionalism and care.
• Manage client inquiries and resolve issues using Salesforce and Zendesk.
• Collaborate with the team to improve processes and enhance client satisfaction.
• Stay up-to-date with industry trends and best practices in healthcare customer service.
• Contribute to the development and implementation of new service offerings.
• Participate in team meetings and contribute to the overall success of the Sagility team.
• Adhere to Sagility's policies and procedures, ensuring compliance with all relevant regulations.
• Provide feedback and suggestions for process improvements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a relevant field, such as Business Administration, Healthcare Management, or a related discipline.
• 1-3 years of experience in customer service, preferably in the healthcare industry.
• Proven ability to communicate effectively and professionally with clients and colleagues.
• Strong problem-solving skills and a customer-centric approach.
• Proficiency in English, both written and spoken.
• Familiarity with Salesforce, Zendesk, and Microsoft Teams is a plus.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to travel to client sites as needed.

🛠️ Keahlian

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