Senior Customer Service Executive (Freight Forwarding) - Bali, Indonesia

Satsaco Group · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000
Satsaco Group is seeking a highly skilled and experienced Senior Customer Service Executive to join our team in Bali, Indonesia. This role is crucial for providing exceptional customer service and support in the freight forwarding industry. The ideal candidate will have a strong background in customer service, excellent communication skills, and a passion for helping others. This is a full-time position with a competitive salary and benefits package.

📋 Tanggung Jawab Pekerjaan

Provide exceptional customer service and support to clients, ensuring their needs are met and their satisfaction is maintained.,Handle customer inquiries, complaints, and issues, resolving them in a timely and professional manner.,Coordinate with internal teams to ensure smooth and efficient operations, including freight forwarding, logistics, and shipping.,Maintain accurate and up-to-date records of customer interactions and service requests.,Stay informed about industry trends, regulations, and best practices, applying this knowledge to improve customer service and support.,Train and mentor junior staff members, ensuring they are equipped with the necessary skills and knowledge to provide excellent customer service.,Collaborate with marketing and sales teams to promote and sell services, and to identify opportunities for growth and improvement.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in customer service, preferably in the freight forwarding or logistics industry.,Strong knowledge of freight forwarding, logistics, and shipping processes and procedures.,Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and colleagues.,Proficient in English, both written and spoken. Knowledge of Indonesian language is a plus.,Familiarity with customer relationship management (CRM) software and other relevant tools and technologies.,Ability to work well under pressure and to meet tight deadlines.,Strong problem-solving skills and a proactive approach to work.

🛠️ Keahlian

Customer service and supportCommunication and interpersonal skillsFreight forwarding and logistics knowledgeCRM software proficiencyProblem-solving and decision-makingTime management and organizational skillsTeamwork and collaborationTraining and mentoring
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