Customer Support Agents (Korea Market)

Are you passionate about delivering exceptional customer service and eager to work in a dynamic, multicultural environment? We are hiring Customer Support Agents to join our team in Bali, focusing on the Korea Market. This is a fantastic opportunity to work with a growing company dedicated to providing high-quality products and services to Korean consumers. As a Customer Support Agent, you will be the first point of contact for our customers, ensuring their queries and concerns are resolved promptly and professionally.

At Private Advertiser, we value our employees and offer a supportive and inclusive work environment. You will have the opportunity to develop your skills and grow within the company. Our team is diverse and multicultural, which enriches our workplace and helps us better serve our customers.

In this role, you will use tools like Zendesk, Salesforce, and Google Workspace to manage customer interactions efficiently. Daily, you will handle customer inquiries, provide product information, and assist with order processing. This role is perfect for someone looking to build a career in customer service, with opportunities to specialize in the Korean market.

📋 Tanggung Jawab Pekerjaan

• Respond to customer inquiries via email, phone, and chat, providing accurate and helpful information.
• Assist customers with order processing, tracking, and returns, ensuring a smooth shopping experience.
• Use CRM systems like Salesforce to manage customer data and interactions.
• Utilize customer support tools like Zendesk to track and resolve customer issues efficiently.
• Collaborate with other departments to ensure customer needs are met and resolved promptly.
• Provide excellent customer service, going above and beyond to ensure customer satisfaction.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Stay updated with company policies and procedures to ensure consistent service delivery.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Fluent in both English and Korean.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, multicultural environment.
• Proficient in using CRM and customer support tools like Salesforce and Zendesk.
• Good problem-solving skills and a customer-centric approach.
• Ability to meet service level agreements and targets.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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