Assistant Manager - Local Operations

Join Westports as an Assistant Manager - Local Operations and play a pivotal role in ensuring seamless customer engagement and service coordination. This position is ideal for a dynamic professional who thrives in a fast-paced environment and is passionate about delivering exceptional service in Bali's vibrant tourism sector. In this role, you'll be part of a dynamic team supporting the local operations of Westports, a leading company in the hospitality and tourism industry.

As an Assistant Manager - Local Operations, you'll work closely with the Operations Manager to oversee daily operations, manage staff, and ensure that all customer interactions are handled with the highest level of professionalism and efficiency. You'll be responsible for coordinating with various departments to ensure smooth service delivery, from front desk operations to housekeeping and maintenance. This role offers a unique opportunity to contribute to the success of a well-established company while enjoying the beautiful and culturally rich environment of Bali.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations and ensure smooth service delivery in all Westports properties across Bali.
• Manage and mentor a team of front desk officers, housekeeping staff, and maintenance personnel.
• Coordinate with various departments to ensure seamless customer engagement and service coordination.
• Handle customer complaints and resolve issues promptly and professionally.
• Monitor and maintain high standards of cleanliness and property upkeep.
• Assist in the development and implementation of operational policies and procedures.
• Conduct regular staff training and development programs.
• Ensure compliance with all health, safety, and environmental regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 3 years of experience in a similar role in the hospitality industry.
• Strong knowledge of property management systems such as Opera, Sabre, or similar.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluent in English, both written and spoken.
• Proficient in using Microsoft Office Suite.
• Valid driver's license and a reliable vehicle for business use.

🛠️ Keahlian

Lowongan Terkait